Returns, Refunds & Cancellations

I accept returns and exchanges 

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Items on sale
  • Gift cards

Conditions of return

Buyers are responsible for return postage costs.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To complete your return, we require proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at heygirl@allherglory.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heygirl@allherglory.co.uk

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should send your product to:

All Her Glory, 
6 Silver Mill Cottages,
Silver Mill Hill,
Otley
LS21 3BL
UK

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item from an International Address (all non UK addresses), please clearly mark as a return.  You will be responsible for import or custom fees.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if sent by a non tracked postage option.

Cancellation of Workshop or Event

If you need to cancel a workshop

Our workshop & event bookings are non-refundable. We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so we are happy for you to ask a friend to take your place (if it is a kit provided workshop there must be at least 14 days before the date to enable us to send the kit out, if you have already received your kit – then we wont be able to send out another). We will also need their name and contact details prior to the workshop.

Our right to cancel a workshop

Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. Unfortunately, we cannot accept any liability for travel or other costs or losses.

Need help?

Contact us at heygirl@allherglory.co.uk for questions related to returns, refunds or cancellations.