Delivery & Returns

DELIVERY

Processing time:
The time I need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times:
United Kingdom: 1-5 business days
United States: 1-6 weeks
Europe: 1-6 weeks
Australia: 1-6 weeks
Rest of world: 1-6 weeks

I’ll do my best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns & Exchanges

Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Items on sale

Conditions of return
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellation of Workshop & Event

If you need to cancel a workshop

Our workshop & event bookings are non-refundable. We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so we are happy for you to ask a friend to take your place (if it is a kit provided workshop there must be at least 14 days before the date to enable us to send the kit out, if you have already received your kit – then we wont be able to send out another). We will also need their name and contact details prior to the workshop.

Our right to cancel a workshop

Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. Unfortunately, we cannot accept any liability for travel or other costs or losses.